Return & Refund Policy

1. Returns

Chocolates are perishable items, so we do not accept returns once the order is delivered.

However, returns/replacements may be considered in the following cases:

• Damaged product during transit
• Incorrect product delivered

2. Reporting an Issue

Customers must report any issue within 24 hours of delivery.

Please email us at westinchocolates@gmail.com with:

• Order number
• Description of the issue
• Clear photos/videos of the product and packaging

3. Refunds / Replacements

Once your request is verified, we will offer one of the following:

• Replacement (preferred option) at no extra cost
• Full or partial refund, depending on the issue

Refunds will be processed:

• Within 5–7 business days
• Credited to the original payment method

4. Conditions Not Eligible for Refund

We do not offer refunds in the following cases:

• Product melted due to weather conditions
• Incorrect shipping address provided by the customer
• Failed delivery due to recipient unavailability
• Minor variations in shape, color, or taste (as products are handcrafted)

5. Order Cancellation

Orders can be cancelled within 2 hours of placing the order.

Once the order is processed or shipped, cancellation is not possible.

6. Shipping Responsibility

West-In ensures proper packaging, including ice packs where required.

We are not responsible for delays caused by courier partners, but we will support in resolving issues.